Max Telecom - The Life-Style Operator™

MaxVox is the voice service of Max Telecom, that we offer our clients.

MaxVox is based on the VoIP technology.

You can use MaxVox in the Max Telecom network.

You can use any device with tone dialing.

To purchase the service you need to visit one of our dealers or contact the Cusromer Service department. You can also use our online store on maxtelecom.bg.

To use the MaxVox service you need to sign a 6-month contract.

MaxVox includes:

• Max Telecom ATA (Analog Telephone Adapter)
• Charger device
• User’s manual

To install MaxVox you need to follow the installation instructions, included in the user’s manual.

With MaxVox you can use all standard voice services. You can find out more about the services if you dial *776* from your telephone.

Dialing *776* you connects you with the Max Telecom’s Voice Menu.

To forward a call you can dial *776* from your telephone or use the following short codes.

For unconditional forwarding for all your calls dial:

• *71 <the number that the calls are forwarded to>*
• To check the status of the forwarding service dial *712*
• To cancel the forwarding dial *711*

For forwarding on busy signal dial:

• *72 <the number that the calls are forwarded to>*
• To check the status the forwarding service dial *722*
• To cancel the forwarding dial *721*

For forwarding on not answering:

For unconditional forwarding for all your calls dial:

• *73 <the number that the calls are forwarded to>*
• To check the status of the forwarding service dial *732*
• To cancel the forwarding dial *731*

For forwarding on both busy signal and not answering dial:

• *74 <the number that the calls are forwarded to>*
• To check the status of the forwarding service dial *742*
• To cancel the forwarding dial *741*

To cancel all forwarding services dial *75*

Yes, CLIP is set by default and you can always see the number, from which you are called.

Yes, you can use CLIR. You are able to set the function according to your needs:

Permanent CLIR:

• *760* - Activation
• *761* - Deactivation
• *762* - Status check

Another option is to set CLIR only for a certain conversation

• *997<the number you call>
• *998<the number you call>

To set a call on hold use **

Yes, to set a conference call, first put the current conversation on hold and dial *1#

It is charged as an outgoing call to the corresponding destinations.

Up to 3 participants.

The service “call waiting” is activated for all customers.

These services will be available at a later stage.

You can call all emergency numbers without charge.

Yes. To activate the Voice mail service contact our Customer Service department or send an e-mail to cs@maxtelecom.bg. You can access your Voice mail only from a telephone in our network by dialing *777* for direct access or from the voice service portal *776*.

Max Telecom’s services can only be used with ATA devices, certified by the service provider. They are free of charge.

Your monthly invoice can be paid in 3 ways:

• With a bank transaction
• From e-pay.bg
• From our dealers network

All our clients will get an itemized invoice, which is for free.

You can change your number by visiting one of our dealers and fill in a number change request form.

You can change your subscription by visiting one of our dealers.

To check how many minutes from your credit limit you have used and what is your current bill, please use the “My Max” application on maxtelecom.bg, or dial 0999 111, 111 for MaxVox customers.

• You can contact the customer service department on 0999 111, 0700 111 99 and 111 – for customers of Max Telecom.
• For all customers of the voice services of Max telecom calling 0999 111 is free of charge.

Contact the Customer Service department on 0999 111, or 111 for MaxVox customers.

• Check if the device is correctly connected with the power supply.
• Check if the charger is correctly plugged in the device.

Unplug and plug back in the charging cable and try again.

Check if you have Internet to the device by moving the cable from the WAN-port to a PC.

If you have Internet on your computer check if the cables are correctly inserted in the ATA device – as described in the user’s manual. Internet cable into WAN-port, PC connection cable into LAN-port.

Check if the cable to the telephone/central is inserted into the PORT slot.

The VOIP indicator is lit but there is no dial tone.